Q Why haven't you replied to my email yet?
A I treat email rather like real mail.
Q What will the repair cost?
A I really need to see the tool, or a good photo, to price the work, but in comparison to a replacement tool's price you should be
pleasantly surprised.
Q Where are you located?
A I'm in Black
Dog, Crediton, Devon. Callers by appointment only please - once we have communicated about what you require I'll
email you details about finding me.
Better still find me at a show.
Q Can I post my item to you for repair?
A No, not unless it is small and without a sharp edge. Please arrange with me by email to drop off and collect repairs. Edge tools are
now covered by the Offensive Weapons Act, and posting them is RESTRICTED (i.e. Age Verified at delivery, and must be packed to a defined
standard) and therefore costly.
Q Can I have any type or length of handle fitted to any fork/spade/hoe etc.?
A Within reason, but this is complicated. More information on fitting is here. I can often adapt
tools to suit the less physically able.
Q How long will it take?
A Less than a month, generally: I try to keep repairs affordable, and I keep things cost efficient by carrying
out tasks in batches, i.e. all welding jobs, all riveting jobs, all cleaning jobs etc. There is a reason that few
people do my kind of repair work, i.e. it is very labour intensive, if done properly....
So a couple of weeks may be needed. If you wanted it done last week, you should have asked me last month! :-)
Q Are you as curmudgeonly as the above makes you sound?
A No - but I do try to have a life beyond work, and my business is both small and low earning.
I try to adopt a slow pace of life.
© Ian Swain 2024