Frequently Asked Questions

Q Why haven't you replied to my email?
A I treat email like real mail (snail mail).

Q Where are you located?
A I'm in Sayers Common, West Sussex. Callers by arrangement only - once we have communicated about what you require I'll email you details.
Better still find me at Hassocks village market, or a show.

Q What is the cost of re-handling my spade/fork/axe/etc.?
A Standard costs of re-handling are on my Tool Repairs page. I can generally keep close to these prices.

Q Can I post my item to you for repair?
A Yes - but large tools aren't cheap to post. Email me first please, and we'll discuss the options.
Please remember that I can't read your mind!: you will need to make any special requirements very clear.
You MUST put your contact details on any item you send, please - you're not my only customer! Detective work can take longer than a repair if this simple step isn't taken.
Return postage is at cost, via Parcelforce or Royal Mail 2nd "Signed For", usually.

Q How long will it take?
A Less than a month, generally: I need to keep repairs affordable, and I can't drop all work for another job. I keep things cost efficient by doing more remunerative work when offered, and carrying out tasks in batches, i.e. all welding jobs, all riveting jobs, all cleaning jobs etc. If I have other good paid work, I get on with it... and then I have a session sorting out tool repairs when opportunity allows. I'm sorry if this seems odd, but there is a very good reason that few people do my kind of repair work, i.e. it is very labour intensive. So a couple of weeks may be needed. If you wanted it done last week, you should have asked me last month!

Q Are you as curmudgeonly as the above makes you sound?
A No - but I do try to have a life beyond work, and my business is both small and low earning. I try to adopt a slow pace of life.


© Ian Swain 2019